The Unmatched Functionality of Magnaquest Billing and CRM
Capture and manage customer and business entity information to get a unified and comprehensive view of customer business
Gain from the extensible rating engine, by accurately rating service usage with unlimited rating schemes and unrestricted usage parameters, such as flat/tiered/ incremental/ threshold-based rating schemes
Ensure accurate billing by effectively managing account hierarchy, packages & products, pricing plans, discounts, charges, billing cycles, invoicing, payment processing and collections
Do financial management through GL integration, taxation, settlement, receivables and collections, adjustments, dealer commissions, audit, etc.
Enable friendly and effective customer care by providing the CSR with a one-click access on subscriber information, trouble ticket creation/ management and work order movement control
Generate single bill for multiple services; turn bills and statements into efficient promotion and communication tools to ensure clarity on services availed and payments to be made
Ensure flexible and seamless mediation and provisioning by processing of service usage data through an extensible, adapter-driven framework
Profitably create, package, provision and bill new value-added interactive revenue streams like VOD, NVOD, PPV, IPPV, internet telephony (VoIP) services, etc.
Apply wholesale, retail, pre-paid, post-paid or hybrid business models to adapt to market requirements and be able to cater to all customer segments
Build and leverage new sales and marketing opportunities through prospect tracking/ follow-up, and better manage your network of business partners & resellers
Spur sales by designing creative promotions - by bundling products flexibly, offering promotional tariffs, offering imaginative discounts on services and products, etc.
Avoid hassles in payment collections and improve sales by launching pre-paid cards
Empower customers, business partners and remote offices to access account information and transact business online using a web interface
Maintain and track inventory; enable basic logistics
Get the critical information you require via online management reporting
Ensure user accountability and application security through access roles and privileges, audit trail, etc.
Key Benefits of Magnaquest Billing and CRM
Increase Sales The solution's advanced functionality, comprising of remote dealer access and telemarketing, enables you to utilize subscriber and operational information to create effective marketing and sales strategies. You can design packages and promotions to attract new subscribers and increase revenue from existing subscribers.
Improve customer retention and loyalty Use of advanced CRM techniques enables customer satisfaction, faster response times, customer loyalty and reduced churn. Magnaquest Billing and CRM enables you to reward your customers for referring new customers.
Be fast to adapt to the market Due to its robust architecture, Magnaquest Billing and CRM enables you to quickly provide the services your customers demand.
Control costs Magnaquest Billing and CRM ensures that customers pay for the services they use, while reducing transaction cost and cycle times in your operations.
Enhance Productivity Customer Service Representatives have comprehensive access to subscriber and operational information, with the ability to perform online updates and transactions. Productivity improves due to efficient task scheduling and automated workflow.
Strengthen Analysis and Speed in Decision Making With its powerful reporting features, Magnaquest Billing and CRM enables you not only to maintain optimal control of your operations, but also to make in-depth analysis of customer requirements and preferences. This helps you respond much faster to changing market requirements and trends.
