Magnaquest solution has evolved with changing requirements of the operators. Today the solution has been deployed to bill multiple services including VoIP, Internet and Video services. We have enabled some of our existing PayTV and ISP customers to launch additional services and increase the Average Revenue per User (ARPU). Most of the traditional ISP billing systems or cable TV billing systems are not adequate to handle this. Because the challenge of deploying multi-services does not stop at just billing, operators need to bundle multiple services, offer cross product discounts, multi-service activation, manage content partner settlements etc. and finally provide single view of the customer. Only this can enable the operator to keep the customer service SLAs. Following are some of the solution benefits you can get out of our solution:
- Centralise service provisioning and billing
- Bundle services to suit market demand
- Accept orders though multiple channels
- Monitor service wise revenues
- Accurately rate and bill
- Manage content settlements and interconnect settlements
- Track and follow up defaulters
- Allow subscriber to change plans and make online payments
- Provide excellent customer service
