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SURE! Blog

Business benefits of having SURE! as your Billing & Subscription Management solution partner

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Sep, 2014


It is of prime importance for a subscription based service provider – Datacenters, SaaS & On Demand and Cloud Communications (typically Unified Communications) to partner with right Cloud Billing, CRM and Subscription management solution provider. Here are some of the benefits a service provider will get if they partner with SURE!.

Optimized ROI:

Service providers save on operational expenditure. Using SURE! it is possible to automate all business processes and track the progress resulting in plugging revenue leakage and hence increased revenue.  In addition SURE! helps service providers in generating improved revenue by introducing innovating offerings, up-selling, easy payment methods, defaulter follow up and excellent SLA’s which are all corner stones for customer experience and satisfaction

Invest as you grow:

Service providers need not be investing much during the initial stages. One can plan and invest as the business grows. SURE! has multiple models of pricing which can go along with the growth pattern of the service provider. Hence investments can be phased out depending on the revenue generated on a periodic basis.

Flexible, Scalable and Extensible:

SURE! is architectured  to suit service providers’ need to support few thousands to few millions of subscribers. Internally SURE! Cloud Billing solution have been benchmarked to handle billing of millions of subscribers. Modular nature of the solution also makes sure that it is flexible and adherence to processes and standards ensures re-usability

Evolved Integration Framework:

Automating service provisioning and centralizing operations needs integrating with multiple network elements and other systems such as Payment gateways, financial accounting systems, ERPs, taxation solutions, different virtualization platforms, orchestration platforms etc. Hence we have designed a flexible integration framework to enable quick integration with any new network elements or other third party systems.

Enhanced System/Data Security: 

Securing the systems from external threats is critical from any service providers’ business point of view. SURE! has implemented RBAC (Role Based Access Privileges) which makes sure that authorized personnel are allowed to use the system. 3DES encryption methodology is deployed to make sure that system files and data are protected from threats. While deploying also we will be providing consulting suggestions to install the system in high secure zone. In fact with SURE! the system and data security is completely assured.

Maximize performance:

SURE! Billing & CRM suite is tuned for performance with state of the art technology components that meets or exceeds the most demanding customer requirements. Our customers can be certain that their installation has superior throughput and reliability.

Minimize business disruption:

SURE! is built to work with minimum failure and hence there is bare minimum chance of business process interruption. With support for HA and DR architectures, it can make sure that even the complex cases in media and entertainment industry are handled

Save Money:

When our customers choose SURE! hosted solution, no additional costs are warranted with respect to server hardware or software.  No personnel costs are incurred in learning how to implement, maintain, monitor, support and trouble shoot SURE!. Magnaquest also provides application management support resources who are well trained with product/infrastructure concepts as well as domain aspects.  Hence service providers can focus more on the business processes and product innovations while we take care of your operations and maintenance.

Save time:

SURE! system is hosted on Rackspace datacenter (One among top 5 leading datacenter in the world), hence your system will be up and running quite fast, enabling our customers to realize the value of their investment sooner.

Customer support:

Our customer support group is the customer contact for SURE! service. This gives each customer a single point of contact for obtaining services and resolving problems.  Customer support includes – customer inquiries regarding system operation and application use, as well as technical troubleshooting.

  • Reduced total cost of ownership.
  • Improved operational efficiency
  • Supports flexible pricing models
  • Faster subscriber acquisition and on boarding
  • Facilitates additional streams of revenue
  • Enables quick launch of services
  • Centralized service provisioning
  • Supports various online payments models
  • Provides 360 degree customer view
  • Ensures flow through provisioning and mediation

By hosting SURE! billing and subscription management suite, Magnaquest is able to provide its customers value for money as well as enhanced customer experience. It also helped customers to focus more on business innovations and intelligent investments rather than spending its efforts in running and managing the show

By : Satish Garikipati

Satish Garikipati is a consultant with SURE! (a Magnaquest product). SURE! is an internationally acclaimed player in comprehensive end-to-end Subscription Business Solutions for PayTV, Broadband and Cloud Computing businesses – through deployment of Metered Billing, CRM, Service Fulfillment, Value-Added Services, and Managed Services.

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