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SURE! Blog

Cloud Billing Solution Fitting into the Jigsaw of the Current IT Eco-System

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May, 2014


We have seen a significant increase in Cloud solution adoption during the financial meltdown of 2008 and thereafter. Customers / users are now more cautious in evaluating Cloud billing solutions. In addition to the adaptability, user friendly and scalability criteria, organizations are now more concerned about any third party system’s capability in interacting with the existing solutions in the eco-system. Whereas the eco-system may have a few home grown solutions, standalone applications, third party systems and back office solutions among others.

Opting a Cloud billing application affects all the areas of an organization, from sales & marketing to technical &operational to customer support. This helps service providers to achieve their objectives or goals by integrating value added services and solutions. An integrated Cloud billing system should ensure that there is no redundancy in data without compromising on its security. A system should have a flexible architecture, which ensures integration with external systems and internal systems of the organization. The overall system should be tightly integrated, resulting in enriching the value of their offerings through the synergy of functionality brought together on these platforms.

SURE! is a billing system built with the primary agenda of completely automating the billing operations of its users. And to do that, SURE! has the ability to integrate with various systems through Web-service APIs, which allows SURE! to send and receive data related to billing. SURE! has the ability to integrate with any system, which can talk to SURE!, through APIs. Some of the most generic systems that SURE! has integrated with are CRM, ERP, FAS, PG and the likes.

SURE! has the ability to integrate with various systems not just with the help of Web-service APIs but also with the help of iFrame technology for service portal integration and an in house built technology called observer agent technology. This technology has the ability to integrate with various cloud provisioning and other systems to enable a Telco like “Real Time” Billing. A SURE! user, with observer agent technology, will be able to define a logic like stop a customer’s service when he crosses a certain threshold. This involves multiple interactions between the provisioning system and billing system. Physical resources like servers, bandwidth, computing power can be monitored and metered with the help of this component.

SURE! customers have hugely benefited from SURE!’s ability to integrate and automate the whole billing process. As a matter of fact, complete integration and automation is the only way forward for a company to grow in size and make its environment scalable.

The Integration allows the whole eco-system’s complete automation, where the eco-system consists of various systems like CRM, ERP, FAS and the likes. This allows the cluster of all the earlier mentioned systems to behave like a single system. Critical data like new customers, customers payments, usage details, can be captured and retrieved without any human intervention leading to decreased errors allowing time to bill for the services consumed.

By : Satish Garikipati

Satish Garikipati is a consultant with SURE! (a Magnaquest product). SURE! is an internationally acclaimed player in comprehensive end-to-end Subscription Business Solutions for PayTV, Broadband and Cloud Computing businesses – through deployment of Metered Billing, CRM, Service Fulfillment, Value-Added Services, and Managed Services.

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