Sure is an end to end convergent charging and billing system, covering prepaid, postpaid, arrears billing models for both individual and business customers.The billing system allows customers to create one bill for multiple services and offerings, including the flexibility to support current and future billing requirements.
Sure’s usage-based billing feature will charge your customers a granular amount based on their consumption of your service during the billing cycle, instead of explicitly setting quantities. The system provides you a configurable ability to define usage-based or fixed fee products and does billing calculations accordingly.
Product Catalog Management
Sure has a product catalog feature that can effectively create multiple products/solutions like cross product bundling, pricing based on several parameters, discounts and so on. It gives you the feasibility to create various promotional plans that offer free time, bonus time, price overriding, free hardware and more to your customers. Thus, having a diversified product catalog can be a great way of attracting existing and prospective customers, for revenue assurance and up-selling aspects.
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Work Order Management
Sure, has an end-to-end work order management solution that can store and track any request that originated from your subscriber. Some of the major functionalities include automatic work order generation based on defined criteria, maintaining contracts and contractual terms, assigning priorities for execution, tracking technician’s job works, tracking of hardware among others.
Inventory can act as a center of all your operations and revenue forecasts. It’s also important to track the inventory as it can be a cause for revenue leaks if not managed properly. Sure, has flexible inventory management features that enable tracking and management of the inventory within a single system. This module has a significance in facilitating re-ordering, managing stocks effectively according to demand, and preventing wastage of resources.
Payments & Collections
Payment processing is an important phase of the billing process. Sure’s versatile payment and collection feature support payments via different modes. Our collection mechanisms also make sure that unpaid amounts are tracked via a well-defined dunning process. Thus, timely collection of payments will bring in the desired cash flow into your organization.
Sure, helps in ensuring revenue accountability and assurance by automatically updating account balances and due payments. The revenue management module comes with features like generating, capturing, and collecting revenue from subscribers by supporting multiple services in multiple currencies. The collection module ensures automatic generation of bills and invoices, credit distribution and aging analysis as well. It also supports collection of recurring payments from the customers and partners through multiple payment modes like card, cash, cheque, ATM, etc.
Sure, has a complete functional voucher management system that supports multiple types of vouchers – duration with service attached or pure value-based independent of the service. Voucher management solution takes care of generating and maintaining voucher details & tracking its life cycle.The system interfaces with pre-paid charging platform and CRM (of Sure or third party) to provide real-time updated information to handle both services controlling and customer inquiries.