Subscriber Profile Management
Sure, has unique segmentation features that support the storage of centralized as well as distributed data or a combination of both. You can extract a comprehensive view of the entire demographic or define your own categorization criteria.Explore other major features for getting specific customer data and subscription details, invoice and payment details and complaints raised.
Increase your customer base by deploying acquisition and retention strategies that sync easily with our product features. Sure, has an effective follow-up mechanism, which improves prospect satisfaction and trust, resulting in increased customer base and recurring revenue. The system assists the sales representatives to track each lead through tracking the history of events, progress of a prospective customer and captures feedback which can be used for further analysis and action.
Sure self-care portal provides your customers the power and convenience to subscribe for service(s) and manage their accounts from anywhere around the world. This portal allows customers to upgrade to new services, view their order histories, payments or register tickets easily. It provides a customer real-time view of all transactions done at any given point.
Sure contact center is a hub that connects you to various aspects of your organization that engages with customers. These points of engagement could be giving relevant information to your customers, resolve their issues and engage them in dialogues that lead to beneficial relationships. It helps you consistently improve and provide the best quality of services.
The Sure campaign management module incorporates best in class features of email marketing, provides for integration with CRM tools and allows the client’s self-developed system to generate email ids for campaigns. The module allows operators to schedule time-bound mails as well as automatic transactional emails. The system even equips you with the feasibility to segment the data depending on various attributes for effective campaigns.