SURE! Voucher Management

Pre-paid charging is a revenue-assured key model for subscription-based businesses. As a service provider you are launching various services bundled and delivered through end-to-end prepaid models. To avail pre-paid services, customers have to make payments in advance, either through an E-voucher or by topping up their accounts with cash.

You would then activate the customers’ accounts on receipt of the payment and maintain a record of the same for monitoring the service usage or validity period with PCRF to control usage.

SURE!, a Magnaquest product, has an end-to-end Voucher Management System that supports multiple types of vouchers – duration with service attached or pure value based voucher independent of the service. SURE! Voucher Management Solution takes care of generating and maintaining voucher details & tracking its life cycle.

The system interfaces with pre-paid charging platform (of SURE! or a third party) and CRM (of SURE! or a third party) to provide real-time updated information to handle both service controlling and customer enquiries.

Features

Definition of various types of Prepaid Vouchers
- Duration with service attached.
- Pure value based card independent of a service.
Linking the voucher to a prepaid plan with the services and usage limits.
Generation of PIN for the Voucher with encrypted storage with an option to upload to excel for printing.
You have the option of changing the PIN Generation Algorithm.
Voucher tracking by Voucher Numbers.
Ability to upload voucher details received from external systems as ASCII files.
Ability to reconcile the feed received from external print house and the feed sent out for printing.
Handling Voucher Life cycle (issue, tracking, closure) with multiple statuses securely, including inventory and sale through dealers and retailers.
Reconciliation of vouchers printed against those that are distributed to the dealers and resellers.
Ability to create anonymous customers through upload of prepaid vouchers & hardware number and subsequent tracking based on voucher number or hardware serial number.
Voucher redemption from portal and subsequent plan activation.
PIN validation before customer balance top up.
Verification of voucher validity by CSR on behalf of customer.
Providing grace periods to customers once the balance is below pre-defined amounts.
Tracking the Prepaid Voucher inventory, sale and their movement – Life Cycle Management
Deactivating prepaid subscriptions for ISP, VoIP, PPV and VoD when the limit and grace period are exhausted
Disabling of Voucher or a batch of vouchers from the system, to check unauthorized usage
Facilitating Voucher sales and returns to operational entity. This is also possible through one time sale
Ability to provide discount on Voucher sales to operational entity.
Redemption of Vouchers and intimation of customer balance through SMS via SMS gateway interfacing