Convergence services, such as VoIP, IPTV, Mobile TV and Smart TV among others will replace old technologies. IP-based convergence is inevitable and will result in new services and new demand in the market. Isn’t it crucial for you to understand Convergence and the promise it holds? The SURE! ‘Convergence Everywhere’ Whitepaper unfolds the hidden connections.
Africa is the second largest and the second-most-populous continent in the world. With that population and the rapidly expanding consumer base, the African market is poised for an explosive growth in terms of embracing evolving communication technologies.
What is one of the key features to be supported by collection, mediation, rating and billing solution?
The ability to interact with Next Generation Networks (NGN) by supporting multiple protocols.
As the technology is evolving to IP based applications and beyond, it is quite important that the users have to be authenticated, authorized and accounted for in real time.
Field Force Management
Your biggest strength in enhancing business, acquiring more new customers and delightfully managing the requests of your existing end-users is your field force. Be it to resolve a request or to collect a payment, your field agent should have real time information about the customer at his fingertips, literally.
Information about the customer like the kind of service delivered, the equipment provided, past complaints, etc., can be very extremely helpful in addressing the service requests. Accepting payment modes other than cash at the customer premise is delight and convenience for the end user. A Field Force Automation solution that has the ability to seamlessly integrate with the CRM and Billing solutions is a must have tool for the modern Field Agents. SURE! Field Force Automation runs on most Android versions available today making it very easy to download and deploy while being cost affective and intuitive. Further to its features, it can be integrated with various payment solutions for processing payments from end users.