SURE! Created a Customized Solution for AlMajd Satellite from its end to end Subscriber Management System

AlMajd (the Satellite Company), a leading Pay TV service provider in the Middle East, faced challenges with regard to managing their distributors, managing their financial accounting system, integrating their IVR & SMS gateway and maintaining a subscriber information repository. The case
study focuses on the deployment of SURE! ( a Magnaquest Product), an end to end subscriber lifecycle management solution and the business impact the solution created for AlMajd Satellite.

About the Client

The Almajd TV Network is a group of general and specialized television channels which includes four
Free-to-Air channels and ten encrypted channels. The company operates through a network of
1500 distributors and caters to 200 thousand subscribers in Dubai, Riyadh and Cairo.

The Challenges
  • Localization of GUI in Arabic.
  • Manage distributors of AlMajd.
  • Integration with financial accounting system, payment gateways for the online payment validations, integration with the mobile SMS gateway IVR system.
  • Manage all the documents related to a subscriber and retrieve them at any point of time.

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