To ease out the cable media operations of MSOs and manage end to end customer lifecycle through LCOs, Magnaquest has added LCO portal to SURE! application.
LCO portal helps LCOs to manage customers, subscriptions, hardware allocations and many other day-day activities in order to provide prompt services to their customers.
LCO portal provides an exhaustive set of features. It includes:
Dynamic information of customer base, customer dues, renewal activities, and announcements on new packages, activations vs disconnection count, analytics information towards collections and customer care operations, etc.
Managing credit limits to LCOs
Payments from LCOs to Service provider
LCOs can perform the activities of customer registration, modification, order booking, hardware allocation and Activation using user friendly interfaces.
Responsibility of customer dues towards LCOs
Option to own business functions like order booking, inventory management & payments.
LCOs can replace the hardware equipment’s which are issued to customers
LCOs can also perform dunning process towards their customers