Partners has historically meant people you do business with. We believe partners are more than that. You learn from them, you work with them, you depend on them and when know they are there for you when you really need them. This relation built on trust makes them more than partners. They are your friends.
Creating differentiation in the communication business is no longer a choice; perhaps it is the way of business today. Also, it is not an annual exercise any longer; it requires your constant attention in order to delight your customers for the first time and forever. In order to do this, your internal systems need to share your rigour and also support you in bringing out change that is demanded (stated or unstated) by your customers.
Asia Pacific is on the brink of an unprecedented Broadband technology revolution. With seamless technologies like Tablets & Smart Phones and newer forms of Internet technologies at the helm, it isn’t surprising to know that the APAC region comprises almost half of the mobile subscriber population in the world. With the increase in mobile subscribers, there is a subsequent surge in mobile data traffic.
I remember our professor of marketing telling us the story of who was actually selling the highest number of cameras in the world. It was none of the camera manufacturing giants like Nikon, Canon or Sony but the leading mobile phone manufacturers like Nokia (the then market leader) and Samsung. The concept of alternate products has been familiar for many decades but I never thought that I could relate to something that was so familiar to me.
A leading Fiber Internet and triple play operator in India, with over 200,000 subscribers, has the enviable feat of garnering over 75% market share in its geography. It was looking to replace its existing distributed box based solution. The solution was not scalable and required a separate system to manage customer care, billing and collections. Month end billing was very complex, as huge efforts had to go in consolidating information from various systems for generating the bills. In addition, support from the existing vendor was a concern. Hence, the operator wanted to replace the system with a centralised solution which can handle packaging, billing, collections, customer care & self care.
Their biggest challenges and our solution
Flexible Pricing Models and Multiple Deployment Models
Automated Eco System
Integrated with 8 Different System in a span of 4 Years
SURE! Broadband Solution Benchmarked for 10 Million Subscribers in HP Labs