In a recently released report by Internet and Mobile Association of India (IAMAI), a resonating statement was made. “The Internet in India took more than a decade to move from 10 million to 100 million and 3 years from 100 million to 200 million. However, it took only a year to move from 200 to 300 million users”. So, let’s find out what this piece of information means to different people in the industry, not just across India but across the world.
Monitoring and managing customers’ bandwidth usage allows operators have more control on the usage of their network and this can be done by software like policy manager or a comprehensive PCRF solution. However, PCRF solution is a huge solution which comes with a comprehensive feature stack and a big price tag. Most operators do not have the need for such a system during the initial phase of operations. Even a light weight policy manager can add up to the capex cost of the operator.
A comprehensive solution is built around users from multiple segments without compromising the seamless flow of the User Interface. Customer Service Representatives (CSRs) play an important role in building the business and keeping the customers happy. The solution should enable them to extract information about a certain customer without much effort and time. SURE! Customer 360° View is built into the system to seamlessly enable the CSRs in terms of interacting with the customers. The Customer 360o View helps them to collect any information about the customer in terms of the packages they have chosen, payments made, payments due, current service status, customer ticket status, etc. Given that each operator has their own process in terms of what information they collect from their customers, the screen can be customized accordingly to meet the requirements of the customers.
Key Business Benefit of Customer 360° View:
Single view screen to minimize the time taken to extract necessary information about the customer.
Completely customizable to the requirements of the operators.
Populates data from other system to have a single shot business view rather than just the system view.
Better customer experience leading better customer lifetime value.