Mayaro cable tv case study

Company: MCTV Digital

Country: Trinidad and Tobago

Customer

MCTV Digital is a Trinidad & Tobago based cable operator and broadband service provider offering television entertainment channels and broadband services in Mayaro, Trinidad, and Tobago.

Challenge

MCTV Digital required a simple yet complete end-to-end customer life cycle management system to handle both their cable and broadband services. They wanted a competent system that could help in ease of operations by enabling user login-based functionality and manage their integration requirements.

Solution

Magnaquest’s Sure offered MCTV Digital a complete end-to-end solution with various modules like subscriber management, billing, inventory, user management, and so on. Its open framework helped MCTV integrate with different provisioning systems to serve their broadband and cable, tv customers.

Benefit

Using Sure, MCTV Digital could simplify their acquisition process thereby increasing customer growth. By implementing dual services on a single system, they could significantly lower their TCO and CAPEX. And effectively keep track of inventory and installation tickets for customer services.

Magnaquest held our hands throughout the entire process. There was some fear with regard to the language and time barrier. Our fears were soon eliminated as the team worked and continue to work seamlessly to provide world-class service and support. We look forward to strengthening our business relationship going forward.

– Mr. Rushton Paray

CEO, MCTV Digital

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