Nnivo case study magnaquest

Company: Wish Net

Country: India

Customer

Wish Net established in 2009 is East India’s leading Broadband provider offering ISP and other complementary services. They offer their services to a varied set of users to ensure an uninterrupted and quality internet service.

Challenge

Wish Net wanted an end-to-end service fulfilment system to manage all their services to subscribers. They required an efficient bundled billing and AAA solution for reducing total cost of ownership.

Solution

Magnaquest’s Sure, offered Wish Net a subscriber & service management solution comprising of different modules like Order Management, Automated Provisioning, Billing, Payments & Collections and Trouble Ticket Management. Apart from this Sure could also handle all its customization requirements for configuring different types of data plans as needed.

Benefit

Using Magnaquest Sure, Wish Net can now centrally manage its wide range of operations with a considerable reduction in TCO and improved customer service. Significant growth in the number of subscribers and the capacity to handle future increases were possible with Sure. In addition to ease of customer management through customization and integrations with Sure’s modules.

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