The workflow module works seamlessly with customer care to ensure that business processes are modelled accurately in the application. This module supports the definition of complex process flows, including conditional branches, alerts and escalations.
Workflows can be triggered and completed by a combination of manual and automatic steps, making it a powerful and customizable productivity tool.
- Work order: new customer, moves, account closure, disconnects
- Work order routing, re-routing, escalation
- Work order status tracking through mail or alerts
- Action and resolution for complaints and fault handling