SURE! Billing & CRM for Cable TV Operators

The cable industry is undergoing major changes as a result of growth and technology. The two most important challenges Cable MSOs face are how to manage their business more efficiently and the integration of technological advancements into product offerings. To overcome challenges and to compete with DTH and other platform providers, they need an automated billing solution that helps them manage their subscribers’ information, provision services, billing, payment follow-up, inventory management and other activities efficiently.

The solution must switch efficiently from analog to digital and maintain network feasibility information. It should enhance collection efficiency and manage revenue sharing with Third-Party partners. Metering (VOD & PPV) and automated billing must be important aspects of the solution.

SURE! Cable TV CRM helps you to significantly enhance your customers’ experience by automating all customer care processes including Lead Management, Contact Center, Trouble Ticket Management, Work Force Management, Business Analytics, Field/Work Force Automation, Campaign Management, Subscriber Web self-care and more. At any given point, a 360 degree view of the customer is available at fingertip and adopt improvement mechanisms so as to take the relationship to the next level.

SURE! a Magnaquest Product is a market leader in providing Cable TV Billing, Cable Tv CRM and Subscription Management Solution (SMS). Our solution empowers Cable TV operators with its various features that help address challenges and differentiate from the competition.

  • Go digital in 2-3 weeks
  • Supports multi-play offering
  • Flexible channel packaging including al-carte and bouquets
  • LCO billing and LCO credit limit management
  • LCO portal access for LCO/LMO management
  • Supports On-premise and Hosted models
  • Supports online payments and stage based collection follow-up
  • Supports both prepaid and postpaid billing
  • STB and smartcard tracking for MSOs / LCOs
  • Pre-integrated with all leading CAS and open to integrate with new CAS
  • Enhanced Customer Experience through self-care portal for online operations like Profile/Package changes, On-line payments, Ticketing etc.
  • Supports multi-country taxation ( Regional & National level)
  • Optimum utilization of field resources using SURE! Mobile App
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