As we discussed in our previous blog, (add link) OTT video businesses need to provide customers with intuitive and comprehensive tools to manage their accounts over the entire subscription lifecycle. They must give subscribers the control they want or risk customer dissatisfaction, which in turn leads to churn and revenue loss. Besides providing localized and...
In this rapidly changing media landscape, the shift to OTT video subscriptions is driving companies to strategize tailored experiences. Gone are the days of simply sending invoices for transactions. Businesses now need to develop deeper digital customer relationships. It’s no more just about a part of the OTT service but a 360-degree operation solution to...
In the era of digital streaming, Over-the-Top (OTT) services have turned out to be an integral part of our lives. From Netflix to Amazon Prime, Hulu to Disney+, we are surrounded by an array of OTT platforms offering endless hours of entertainment. The popularity of these services has led to a rise in competition, and...
With the consistent spike in streaming services such as Netflix, Amazon Prime Video, and Disney+, subscription-based billing has become increasingly popular in recent years. These services offer users access to a vast library of movies, TV shows, and other content for a monthly fee. However, subscription-based services have also faced a challenge: password sharing. In...
As an OTT service provider, maximizing service reach, irrespective of device type, becomes the primary concern. But with the rising number of OTT service providers, holding on to existing customers or gaining new subscribers has become challenging. Easing the OTT service selection process for consumers with an impeccable onboarding process, honest and transparent communication, and...
Truly effective business decisions are driven by insights and a deep understanding of consumer behaviour. It can be hard to draw the right inference from a huge gamut of analytic data. So, to make your life easier, we’ve put together a list of 7 subscription metrics that you must always keep an eye on. These...
The Global OTT revenues are estimated to double their size between 2016 and 2022, owing to the tremendous success rate of SVOD (Subscription Video on Demand). Cheap plans of high bandwidth internet and easy access to smart devices are definitely some of the biggest reasons for this whipped-up OTT boom. Consumers are no longer dependent...
Today, it’s rather difficult to classify what TV entertainment is anymore. With consumption patterns migrating from TV to other devices, it wouldn’t be wrong to call it the ‘post-cable era.’ While consumers spend more time than before consuming content, very little of it comes from traditional satellite or cable TVs. The reason is simple;...
From watching live sports to getting match updates, from setting up fantasy leagues to getting out there to interact with your favorite players, COVID has hyper-accelerated the change across all media and entertainment spectrums but most of all in sports. Back in the day, the fun of match day was to either be in the...
Live sports have been one of the hottest and last-few chauffeurs for conventional Pay TV, both for watchers and merchants equally. However, like every other entertainment channel, live sports content, too, is relocating over the top (OTT) to streaming services. This means that sports enthusiasts can frequently reach sports programs sans a Pay TV subscription...
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| Subscription Management | |||
| Customer Registration |  |
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| Parent-Child Relation | |
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| Standing Instructions | |
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| Voucher Redemption | |
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| Adhoc Pricing | |
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| Adhoc Discount | |
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| Disconnection | |
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| Renewal | |
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| Increase Credit Limit | |
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| Subscription Summary | |
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| Add Usage/ Extend Validity | |
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| Customer Termination | |
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| Entity Hierarchy | |
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| Quotations | |
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| Reseller Pricing | |
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| Gift Subscriptions | |
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| Pricing Models | |
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| Contract terms | |
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| Employee Hierarchy | |
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| Billing Management | |||
| New Bill | |
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| Offline Invoicing | |
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| Usage-Based (Metered) Billing | |
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| List of Bills | |
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| GSTR-1 (Advance Payment/ Unbilled Revenue) | |
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| Credit Note | |
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| Debit Note | |
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| Bill Suppress | |
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| Currency Conversion | Manual | Manual | Auto |
| Revised Invoice | |
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| Failed E-invoice | |
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| Invoice Roundoff | |
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| Consolidated Invoicing | |
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| Excess & Partial Payments and Unbilled Charges | |
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| Coupons and Discounts | |
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| Amortization | |
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| Receivables Management | |||
| New/ View Payments | |
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| Pending/ Dishonoured Payments | |
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| Cheque Bounce | |
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| Allocate Credits | |
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| TDS Certificate | |
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| Contract Collections | |
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| Collections Log | |
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| Pay In Slip | |
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| Unidentified Pay In Slip | |
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| Unrecognized Payments | |
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| Batch Payments | |
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| Collection Template | |
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| Wallet Passbook | |
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| Advanced Dunning | |
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| Simplified Dunning | |
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| Reconciliation | |
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| Products and Services | |||
| Basic Service | |
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| Service Group | |
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| Package Group | |
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| Bundle | |
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| Service Relationship | |
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| Usage Limit | |
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| Business Process | |
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| Navigation FLow | |
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| Workflow Rules | |
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| Trial Period | |
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| Pay As You Go Service | |
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| Feature Category | |
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| Product Category | |
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| Usage Plan | |
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| Freemium | |
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| Payments and Checkout | |||
| Payment Pages – iFrame Embedded, Hosted | |
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| Full API Checkout, SURE Checkout | |
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| Tokenization | |
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| Offline Checkout | |
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| Multiple Payment Methods per Customer | |
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| One-Click Payment Method Update via Secure URL | |
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| Custom Domain (White Labelling) | |
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| Payment Gateway Routing | |
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| Transactional Error Monitoring Across Gateways | |
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| Chargeback Automation | |
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| Analytics & Reporting Tool | |||
| SURE Rev Recognition | |
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| A/R Aging | |
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| Account Summary Report | |
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| Deferred Revenue Report | |
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| Abandoned Cart Tracking (API) | |
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| Abandoned Cart Reports – Abandoned & Recovered Carts | |
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| Tax Reports | |
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| Dashboard and Report Builder | |
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| Flexible MRR Calculations | |
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| New/Active/Inactive Subscriptions | |
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| ARPU | |
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| Renewed and Upcoming Renewals | |
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| Customer Care Reports | |
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| Churn Reports | |
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| Notification Management System | |||
| Customized Templates | |
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| SMS | |
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| Sales, Marketing & Service Integrations | |||
| CRM: SURE, SalesForce | |
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| Marketing: SURE Campaign management | |
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| Customer Care: SURE Helpdesk | |
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| Payment Gateway Integrations | |||
| 100+ Payment Gateways Integrated Globally | |
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| Tax Integrations | |||
| Sage Intacct | |
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| Netsuite | |
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| Quickbooks | |
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| Tally | |
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| Xero | |
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| Other Modules | |||
| Partner Management | |
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| Batch Jobs | |
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| Segmentation | |
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| Inventory and Logistics | |
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